Privacy and cookies policy

  1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors and smartphone apps users; in this policy, we explain how we will treat your personal information.

1.2 By using our website and smartphone apps and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

  1. Collecting personal information

2.1 We may collect, store and use the following kinds of personal information:

(a) information about your computer and smartphone about your visits to and use of this website and smartphone apps (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website and smartphone apps navigation paths);

(b) information that you provide to us when registering with our website and smartphone apps (including your email address and contact phone number);

(c) information that you provide when completing your profile on our website and smartphone apps (including your name, address, profile pictures, date of birth, the details of listed properties, renting requirements for a property, renting preferences for a property, financial and credit card information and employment details);

(d) information that you provide to us for subscribing to our email notifications and (including your name and email address);

(e) information that you provide to us when using the services on our website and smartphone apps, or that is generated during the use of those services (including the timing, frequency and pattern of service use);

(f) information relating to any purchases you make of our services or any other transactions that you enter through our website and smartphone apps (including your name, address, telephone number, email address and card details);

(g) information that you post or review to our website and smartphone apps for publication on the internet (including your user name, your profile pictures and the content of your posts and reviews);

(h) information contained in or relating to any communication that you send to us or send through our website and smartphone apps (including the communication content and metadata associated with the communication); and

(i) any other personal information that you choose to send to us.

2.2 Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.

  1. Using personal information

3.1 Personal information submitted to us through our website and smartphone apps will be used for the purposes specified in this policy or on the relevant pages of the website and smartphone apps.

3.2 We may use your personal information to:

(a) administer our website and smartphone apps and business;

(b) personalize our website and smartphone apps for you;

(c) enable your use of the services available on our website and smartphone apps;

(d) supply to your services purchased through our website and smartphone apps;

(e) send statements, invoices and payment reminders to you, and collect payments from you;

(f) send you non-marketing commercial communications;

(g) send you email notifications that you have specifically requested;

(h) send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);

(i) send you marketing communications relating to our business and the businesses of carefully-selected third parties which we think may be of interest to you, by email, notice or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

(j) provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);

(k) deal with enquiries and complaints made by or about you relating to our website and smartphone apps;

(l) keep our website and smartphone apps secure and prevent fraud; and

(m) verify compliance with the terms and conditions governing the use of our website and smartphone apps (including monitoring private messages sent through our website and smartphone apps private messaging service).

3.3 If you submit personal information for publication on our website and smartphone apps, we will publish and otherwise use that information in accordance with the licence you grant to us.

3.4 Your privacy settings can be used to limit the publication of your information on our website and smartphone apps, and can be adjusted using privacy controls on the website and smartphone apps.

3.5 We will not, without your express consent, supply your personal information to any third party for their or any other third party's direct marketing.

3.6 All our website and smartphone apps financial transactions are handled through our payment services provider, Stripe. You can review the provider's privacy policy at https://stripe.com/gb. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website and smartphone apps, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

  1. Disclosing personal information

4.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

4.2 We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.

4.3 We may disclose your personal information:

(a) to the extent that we are required to do so by law;

(b) about any ongoing or prospective legal proceedings;

(c) to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and

(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

4.4 Except as provided in this policy, we will not provide your personal information to third parties.

  1. International data transfers

5.1 Information that we collect may be stored and processed in and transferred between any of the countries in which we operate to enable us to use the information in accordance with this policy.

5.2 Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: The United States of America, Russia, Japan, China and India.

5.3 Personal information that you publish on our website and smartphone apps or submit for publication on our website and smartphone apps may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

5.4 You expressly agree to the transfers of personal information described in this Section 5.

  1. Retaining personal information

6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

6.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.4 Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:

(a) to the extent that we are required to do so by law;

(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

(c) to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

  1. Security of personal information

7.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

7.2 We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

7.3 All electronic financial transactions entered into through our website and smartphone apps will be protected by encryption technology.

7.4 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

7.5 You are responsible for keeping the password you use for accessing our website and smartphone apps confidential; we will not ask you for your password (except when you log in to our website and smartphone apps).

  1. Amendments

8.1 We may update this policy from time to time by publishing a new version on our website and smartphone apps.

8.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

8.3 We may notify you of changes to this policy by email or through the private messaging system on our website and smartphone apps or our mobile application.

  1. Your rights

9.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

(a) the payment of a fee (currently fixed at £20); and

(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

9.2 We may withhold personal information that you request to the extent permitted by law.

9.3 You may instruct us at any time not to process your personal information for marketing purposes.

9.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

  1. Third party websites

10.1 Our website and smartphone apps includes hyperlinks to, and details of, third party website.

10.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.

  1. Updating information

11.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.

  1. About cookies

12.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

12.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

12.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

12.4 Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.

  1. Our cookies

13.1 We use both session and persistent cookies on our website and smartphone apps.

13.2 The names of the cookies that we use on our website and smartphone apps, and the purposes for which they are used, are set out below:

(a) we use cookie to recognize a computer or a smartphone when a user visits our website and smartphone apps, or track users as they navigate the website and smartphone apps, or improve the website and smartphone apps' usability, or prevent fraud and improve the security of the website and smartphone apps and smartphone apps, or personalize the website and smartphone apps for each user, or validate authenticated users’ sessions.

  1. Analytics cookies

14.1 We use Google Analytics to analyses the use of our website.

14.2 Our analytics service provider generates statistical and other information about website use by means of cookies.

14.3 The analytics cookies have not been used by our website.

14.4 The information generated relating to our website and smartphone apps is used to create reports about the use of our website and smartphone apps.

14.5 Our analytics service provider's privacy policy is available at: http://www.google.com/policies/privacy/.

  1. Third party cookies

15.1 Our website and smartphone apps also uses third party cookies.

15.2 We publish Google AdSense advertisements on our website. To determine your interests, Google will track your behaviour on our website and smartphone apps and on other websites across the web using the DoubleClick cookie. This behaviour tracking allows Google to tailor the advertisements you see on other websites to reflect your interests (we do not publish interest-based advertisements on this website). You can view, delete or add interest categories associated with your browser by visiting: http://www.google.com/settings/ads/. You can also opt out of the AdSense partner network cookie using those settings or using the NAI's (Network Advertising Initiative's) multi-cookie opt-out mechanism at: http://www.networkadvertising.org/choices/. However, these opt-out mechanisms themselves use cookies, and if you clear the cookies from your browser you opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a browser, you may wish to consider using the Google browser plug-in available at: https://www.google.com/settings/ads/plugin.

  1. Blocking cookies

16.1 Most browsers allow you to refuse to accept cookies; for example:

(a) in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";

(b) in Mozilla Firefox (version 53) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and

(c) in Chrome (version 59) you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.

16.2 Blocking all cookies will have a negative impact upon the usability of many websites.

16.3 If you block cookies, you will not be able to use all the features on our website and smartphone apps.

  1. Deleting cookies

17.1 You can delete cookies already stored on your computer or smartphone; for example:

(a) in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);

(b) in Firefox (version 53), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history" from the drop-down menu, clicking "Show Cookies", and then clicking "Remove All Cookies"; and

(c) in Chrome (version 59), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Cookies and other site and plug-in data" before clicking "Clear browsing data".

17.2 Deleting cookies will have a negative impact on the usability of many websites.

  1. Cookie preferences

18.1 You cannot manage your preferences relating to the use of cookies.

  1. Data protection registration

19.1 We are registered as a data controller with the UK Information Commissioner's Office.

19.2 Our data protection registration number is ZA252204,

  1. Our details

20.1 This website and smartphone apps is owned and operated by iletpro Ltd.

20.2 We are registered in England and Wales under registration number 10450237, and our registered office is at 5th Floor, 1 Temple Way, Bristol, United Kingdom, BS2 0BY.

20.3 Our principal place of business is at 5th Floor,1 Temple Way, Bristol, United Kingdom, BS2 0BY.

20.4 You can contact us:

(a) by post, using the postal address given above;

(b) using our website contact form;

(c) by telephone of 0117 251 0098 or

(d) by email of info@iletpro.com

This website stores cookies on your computer. These cookies are used to collect information about how you interact with our website and allow us to remember you. We use this information in order to improve and customize your browsing experience and for analytics and metrics about our visitors both on this website and other media. To find out more about the cookies we use, see our Privacy Policy.
If you decline, your information won’t be tracked when you visit this website. A single cookie will be used in your browser to remember your preference not to be tracked.